All orders made through this online store are considered custom orders, made as requested by “Client” (you).

RETURN POLICY
Please read carefully before making your purchase. All orders made through this online store are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason. Each piece of jewelry may take up to several weeks to create from start to finish, all depending on how you have customized your order. However, some articles may be accepted for partial store credit or exchange in exceptional cases if returned in stable condition within 10 days from the date received. Please contact us to see if this is applicable to you. Buyer will be held responsible for any restocking fees and/or reconditioning fees, plus all shipping fees as they are non-refundable. We will not refund for “buyer’s remorse”. Absolutely no refunds on custom engraved merchandise, custom made rings, grills or any custom designed work. Items thought to be damaged or defective must be returned at the customers’ expenses and the validity of all claims will be decided by Divined. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.

PERSONALIZED ENGRAVING
Please allow an additional 5-8 days for delivery of jewelry with a custom engravings. Note we will not allow returns or exchanges on custom jewelry that has been custom engraved.

Please remember returns may only be accepted, if you have upfront approval, within 10 days from the received date for an exchange or store credit only. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved. Please read and understand the full Refund Policy before continuing with your order.

HOW TO RETURN?

Before returning, please ask for returning by sending an email to info@divined.store. Please carefully package the item you are returning in its original packaging. You are responsible for the return shipping label. Once your package is prepared, please mail your your order to the address you received in our return email.

Please allow 2-3 weeks from the return shipped date for us to receive and process. If allowed, your Divined account will be credited with the determined amount.